Refund policy

Refund Policy

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day refund guarantee.

Refund Eligibility

You may request a refund within 30 days of receiving your order, provided that:

  • The product is unused and in its original condition
  • The product is in its original packaging
  • You have not damaged or altered the product
  • The product was not consumed or opened (for applicable items)

Refund Exclusions

The following items are not eligible for refund:

  • Products damaged due to misuse or negligence
  • Items purchased on final sale or clearance
  • Perishable products that have been opened or partially consumed
  • Custom or personalized orders
  • Products returned after 30 days from delivery date

Refund Process

To request a refund, please follow these simple steps:

  1. Contact us at support.froyaorganics@gmail.com with your order number and reason for return
  2. Provide photos if the product is defective or damaged upon arrival
  3. Wait for our confirmation email with return instructions
  4. Ship the product back to us in its original condition
  5. Upon receipt and inspection, we will process your refund

Refund Timeline

Refunds are processed within 5-10 business days after we receive and inspect your returned item. The refund will be credited to your original payment method. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.

Shipping Costs

Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.

Questions?

If you have any questions about our refund policy, please email support.froyaorganics@gmail.com and we will respond within 24-48 hours.