Shipping policy

Shipping Policy

At Froya 13, we are committed to delivering your orders promptly and safely. Please review our shipping details below:

Shipping Timeframes

We process and ship all orders within 7-15 business days. Processing time begins after payment is confirmed and does not include weekends or public holidays.

Shipping Regions

We currently ship to most countries worldwide. Shipping costs and delivery times vary depending on your location. You will see the applicable shipping cost during checkout before completing your purchase.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email at the address you provided during checkout. You can use this number to monitor your package's journey in real-time.

Customs and Delays

For international orders, please be aware that customs clearance may cause additional delays. Froya 13 is not responsible for delays caused by customs authorities, weather conditions, or carrier disruptions beyond our control. Any customs duties or taxes are the responsibility of the recipient.

Damaged or Lost Packages

If your package arrives damaged or does not arrive within the expected timeframe, please contact us at support.froyaorganics@gmail.com with your order number and photos of damage if applicable. We will work with the carrier to resolve the issue promptly.

Contact Us

For shipping inquiries, please email support.froyaorganics@gmail.com and we will respond within 24-48 hours.